Mix and Match

Refund policy

REFUND & RETURNS POLICY

Last Updated: December 19, 2025

1. RETURN ELIGIBILITY

Returns are accepted within 14 days of delivery date ONLY IF all conditions are met:

  • Item is completely unused and unworn
  • Original tags attached with original fasteners (not reattached)
  • Original packaging intact and undamaged
  • Return Authorization Number (RMA) obtained before shipping
  • Item is not in excluded categories (see below)

If ANY condition is not met, return will be REJECTED.

2. NON-RETURNABLE ITEMS

The following items CANNOT be returned under any circumstances:

  • Underwear, swimwear, socks, intimate apparel
  • Items with opened or damaged packaging
  • Sale or clearance items (discounted over 20%)
  • Custom-made or personalized products
  • Gift cards and vouchers
  • Items marked "FINAL SALE" on product page
  • Beauty products or cosmetics (if opened)
  • Digital products or downloadable content

3. RETURN PROCESS

Step 1: Request RMA (Within 14 days of delivery)

Contact us to request a Return Authorization Number:

  • Email: Contact us via email (see Contact section below)
  • Subject: "Return Request - Order #[your order number]"
  • Include: Order number, item name, reason for return, and clear photos showing unused item with all tags attached

Step 2: Wait for RMA Approval

We will review your request within 2-3 business days and email you:

  • APPROVED: RMA number and return shipping instructions
  • REJECTED: Reason for rejection, no return allowed

Step 3: Ship Item Back (Within 7 days of RMA approval)

  • Write RMA number clearly on outside of package
  • Use trackable shipping method
  • Pack item securely to prevent damage
  • Customer pays ALL return shipping costs

Return Address: Will be provided in RMA approval email

Step 4: Inspection (5-10 business days after we receive)

  • If APPROVED: Refund processed within 10-14 business days
  • If REJECTED: Item returned to you at your expense

Inspection Criteria:

  • Item must be in brand new, unused condition
  • All tags attached with original fasteners
  • No signs of wear, wrinkles, or odors
  • Original packaging intact

Our inspection decision is FINAL.

4. REFUND PROCESSING

Important Notes:

  • Refunds are subject to restocking fee and processing fee
  • Original shipping cost is NON-REFUNDABLE
  • Return shipping cost (paid by you) is NON-REFUNDABLE
  • Gift wrapping and express shipping fees are NON-REFUNDABLE

Refund Timeline: 10-14 business days after approval

Refund Method: Original payment method ONLY (no cash, no store credit)

5. DEFECTIVE OR DAMAGED ITEMS

If item arrives defective or damaged, contact us within 48 HOURS of delivery.

Required Information:

  • Clear photos of defect or damage
  • Video showing the issue (if applicable)
  • Order number and tracking information
  • Detailed description of problem

If Approved:

  • We provide prepaid return shipping label
  • Full refund OR replacement (our choice)
  • No restocking fee
  • No processing fee

Claims submitted after 48 hours will be REJECTED.

6. WRONG ITEM SHIPPED

If we shipped the wrong item, contact us within 48 HOURS of delivery.

Provide:

  • Photos of item received
  • Photos of packing slip
  • Original order confirmation

We Will:

  • Send correct item at no charge
  • Provide prepaid return label for wrong item
  • No fees or deductions

7. ORDER CANCELLATION

Orders can be cancelled ONLY within 2 HOURS of order placement.

To cancel, contact us immediately with subject: "Cancel Order #[number]"

After 2 hours or if order status is "Processing": Cancellation NOT possible

8. EXCHANGES

We do NOT offer direct exchanges for different sizes, colors, or styles.

To get a different item:

  1. Return original item (if eligible)
  2. Wait for refund
  3. Place new order for desired item

9. INTERNATIONAL RETURNS

International customers are responsible for:

  • Return shipping costs (typically $30-100+)
  • Customs fees and duties on returns
  • Longer processing times (3-6 weeks)

We do NOT cover international return shipping costs except for our errors (defective items or wrong item shipped).

10. MULTIPLE RETURNS WARNING

Excessive returns may result in:

  • Higher restocking fees
  • Additional inspection requirements
  • Account suspension or termination
  • Future return requests denied

We monitor return patterns and reserve the right to refuse service to customers who abuse this policy.

11. CHARGEBACKS

IMPORTANT WARNING:

If you file a chargeback or payment dispute with your bank instead of contacting us first, we will:

  • Permanently ban your account
  • Pursue legal action for chargeback fees and damages
  • Report to fraud prevention databases

Always contact us FIRST to resolve any issues. Chargebacks should be used only for actual fraud, not preference or dissatisfaction.

12. LIMITATION OF LIABILITY

Our liability is limited to refund of purchase price only (if return is approved).

We are NOT liable for:

  • Consequential damages
  • Time or inconvenience
  • Lost profits or opportunities
  • Emotional distress
  • Shipping costs (either direction)

13. POLICY MODIFICATIONS

We reserve the right to modify this policy at any time without prior notice.

Changes are effective immediately when posted on our website.

Continued use of our site after changes constitutes acceptance of the modified policy.

14. CONTACT US

For returns, refunds, or any questions about this policy, please contact us:

  • Email: [Your email - customers should contact you here]
  • WhatsApp: [Your WhatsApp number with country code]
  • Response Time: 24-48 hours (business days only, Monday-Friday)

Please do NOT ship returns without obtaining RMA first. Returns without RMA will be rejected and discarded.

15. GIFT PURCHASES

Items purchased as gifts:

  • Gift recipient must contact us (not original purchaser)
  • Refund always goes to original purchaser's payment method
  • Gift recipient cannot receive cash refund
  • Same return policy and fees apply

16. LOST OR STOLEN PACKAGES

Once tracking shows "Delivered", we are NOT responsible for:

  • Lost packages
  • Stolen packages (porch pirates)
  • Packages delivered to wrong address due to customer error

Customer must file claim with shipping carrier. We cannot issue refunds for delivered packages.

17. PRODUCT DESCRIPTIONS & PHOTOS

We strive for accuracy, but please note:

  • Colors may vary due to screen settings and lighting
  • Product dimensions are approximate
  • Minor variations in fabric texture or color shade are normal
  • "Not as expected" is NOT a valid return reason

Please read product descriptions carefully before ordering.

SUMMARY

  • Return Window: 14 days from delivery
  • Condition: Unused, tags attached, original packaging
  • Fees Apply: Restocking and processing fees will be deducted from refund
  • Shipping: Non-refundable (both ways paid by customer)
  • Defects: Report within 48 hours for free return
  • Exchanges: Not available
  • Final Sale Items: No returns

By completing a purchase, you acknowledge that you have read, understood, and agree to this Return Policy.

Last Updated: December 19, 2025